Terms & conditions

A TripTap is a 3D-printed plaque containing an NFC tag, together with a private digital album linked to that tag. Each plaque is made to order for the destination, size and finish you choose.

Every plaque comes with its own album. If you buy several, you get several separate albums — they are not combined.

Prices are shown in pounds sterling and include any applicable taxes. The price you are charged is the price shown at checkout.

A contract is formed when we confirm your order by email. If we cannot fulfil an order — for example a destination is withdrawn — we will tell you and refund you in full.

Orders of 2 or more plaques receive a 10% discount, applied automatically.

Plaques are made to order, so allow 2–5 working days for production before dispatch. Delivery estimates shown at checkout are the carrier’s and are not guaranteed.

We ship to the United Kingdom and Europe. Shipping is free on orders over £40. Full details are on the shipping page.

We offer a full refund within 7 days of delivery where you supply evidence of a malfunction or breakage. A clear photograph or a short video is normally enough.

To make a claim, email triptapofficial@gmail.com with your order number and the evidence. We will replace the item or refund you.

Because each plaque is manufactured to order for a specific destination, size and finish, we do not otherwise accept returns or exchanges for change of mind.

If an NFC tag fails, we will replace it. Your album is not stored on the tag, so nothing you have uploaded is affected — the replacement is linked to the album you already have.

Nothing in these terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 in respect of goods that are faulty, not as described, or not fit for purpose.

The photographs and videos you upload remain yours. We store them so that we can show them to you and to anyone who taps your plaque, and for no other purpose. We do not use your media for marketing without your explicit permission.

Anyone with physical access to your plaque can view its album — that is what the product is for. Only you can add to it, change it, or delete from it.

You must not upload anything unlawful, or anything you do not have the right to upload. We may remove content that breaches this and, in serious cases, close the album.

Albums remain available for as long as TripTap operates. There is no subscription and no expiry on an album you have paid for. If we ever had to cease trading we would give reasonable notice and a means of downloading your media.

Each album includes a storage allowance, shown at checkout and in your album. Additional storage can be purchased. If an album reaches its limit you can remove media to free space or add more storage.

A TripTap costs £24.99 and includes its own album with 500 MB of storage. Delivery is shown separately before payment. There is no separate album hosting fee or subscription.

Each album runs for 50 years from the date it is created. After 50 years, album viewing and uploads stop, including access through the NFC plaque. The physical plaque remains yours. Keep your own copies of your photos and videos.

You can choose extra storage before purchase in 500 MB increments at £5 per increment, per album. Three increments cost £15 and add 1500 MB, giving 2000 MB including the standard 500 MB. Extra storage does not extend the 50-year term and has no recurring charge.

Reaching your storage limit prevents further uploads; it does not delete existing media. Removing files frees space within your allowance. Expiry does not trigger an automatic charge or automatic deletion of your files.

Nothing in these terms removes your statutory consumer rights.

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by negligence, or for fraud.

You are responsible for keeping your own copies of your photographs and videos. TripTap is a way to enjoy them, not a backup service.

We may update these terms. The version that applies to your order is the one published when you placed it.

These terms are governed by the law of Scotland, and disputes may be brought in the Scottish courts. If you live elsewhere in the UK you may also bring proceedings in your own jurisdiction.